I had a wonderful experience buying my car with you (first time ever and this is my fifth car). I did not think that real people existed in your business but I will refer your dealership to my Credit Union members who may be looking to buy a car. Your service was the best! Thank you for all your help.          --Lorraine M.

Thank you so much for your honesty and hard work. Purchasing my HHR was such a pleasure because of you!   --G.P.

I am happy to say that my recent experience with Schumacher was most gratifying. It was a pleasure dealing with Kathleen on a sales-customer relationship. Also, Kathleen and Robin, your motor vehicle clerk, were extremely diligent in processing the necessary documentation so that my Malibu could be registered in New York. That was very helpful to me, for sure. All in all, I am glad that I made the out of state trip to Schumacher and I am now enjoying my new Malibu.                 --Artie D.

Kathleen, thank you so very much for everything. I was a pleasure meeting you and sharing emails with you. You have certainly helped make this experience quite enjoyable. My family and I had a wonderful time chatting with you and Jim and everybody. It really was unique and I am telling everyone about it. We are all very happy and pleased with our new Cobalt. Thanks for welcoming us into the Schumacher Chevrolet family. I am glad that the Internet Goddess has come to my rescue and answered my prayers to make searching for and buying a car not only possible and simple, but fun and exciting.            --John D.

I would like to say that I was completely satisfied with the entire experience at Schumacher. What I would like to point out most of all is what I didn't experience, like the good old sales tactics that I found at every other dealership I went to. The pressure, the "let me go talk to my manager" B.S., the "now or never deal of the century" crap. Let me say this: I had absolutely NO intentions of purchasing a Chevy vehicle at all. I went to Honda, Hyundai, Kia, Toyota and a few others. At Schumacher I first dealt with Chris Stacy. This guy is the most professional Sales Manager I've dealt with yet. Then he has Ann Ulrich write up the papers for me--what another professional! Two days later, at my convenience, I come in to pick up my new Trailblazer on a Saturday. I meet with another fine gentleman and come to find out he is a Schumacher himself (hey, it's Saturday...shouldn't he be at his shore house or something?). NO, he's making sure I'm satisfied--nice move! Rita shows me around the new truck and I'm on my way. Oh yeah, what really stuck out in my mind for some reason is the guy that I thought was a customer standing there with his kid. As I walk out, this gentleman sticks out his hand for me to shake and thanked me for my business. Come to find out he's another family member...awesome. I never carry on like this, however, I know how important it is to hear what kind of impression is being left on your clients. I would like to point out that I'm not in sales or related to any member of Schumacher or their staff. If I'm in the market again I know who I am going to. Maybe you should send this letter to some of these other dealers to let them know what not to do.       --Gino C.

We purchased a 2008 Chevy Impala LTZ from Schumacher on 8/26/07. At that time my husband and I were both very impressed with how we were treated as customers and the courteous treatment that we received. Today we were at your dealership again to have an oil change on the car, once again being impressed with your service and treatment of customers, etc. We are soooooo sorry that we did not find your dealership before this car. We have finally found a dealership that we are both impressed and happy with. You definitely treat your customers as "family". Thank you for everything.          --Linda A.

As always, a great experience at Schumacher. Looking forward to bringing home our new Equinox tomorrow. Rita was a great help and Jeff is wonderful. Thanks for that family feeling. You all made me feel right at home.      --JoAnne F.